Sketchnotes

Niall Lavery and Dan Babington - IWMW15

Tagged: Iwmw15 Iwmw Live

Niall Lavery and Dan Babington - IWMW15

Some controversial opinons about the extent of treating our users as customers. I suspect that it might be the narcissism of small differences - can’t see anyone not agreeing that people deserve great services and experiences, maybe what we call the people shouldn’t be a banner to rally behind.